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Tesla charges some customers double


 Tesla charges some customers double

A group of Tesla customers faced the problem that the company charged them twice, took tens of thousands of dollars from their bank accounts without permission or warning, had trouble contacting the company, and had a frustrating experience when they asked for a refund.

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It is noteworthy that the cost of any new Tesla car is not small, and the amounts taken from the accounts of affected customers ranged from $ 37,000 to about $ 71,000.

One of the first buyers to post on the company’s forum was Christopher Lee, who detailed what happened in a YouTube video.

After placing an order, he was shocked to find that Tesla had taken two transfers worth $ 56,579 from his account for the Model Y, instead of just one, without any permission or warning.

He tells me that he saved the price of his dream car Model Y and paid for it using the automated clearinghouse, and Tesla kept asking him to contact his bank, even though he paid through the automated clearinghouse where the money was withdrawn on the spot.

Lee had trouble finding someone from Tesla to deal with the problem and had to go to his local service center, which provided him with an email address for someone in the finance department at the company's offices in Fremont, and he was still waiting for a refund of the double fee.

The same happened to the buyer (Tom Slattery), who paid an additional $ 53,000 and reported his experience on Twitter, immediately contacted the company and headed to the Burbank store in California.

"They asked me to call my bank and make my bank reverse the transaction and refund fees, and when you deduct more than $ 50,000 and ask a customer to solve the problem on his own, that is not acceptable," Slatri said.
Another customer, Clark Peterson, reported the same issue with the $ 71,000 Model Y.

The stated customers did not receive their refunds and all refused to receive them until the issue was resolved.

"It wasn't a mistake by the operator and I didn't hit the buy button twice," Peterson said, "and for a company with a lot of tech skills, having this for a lot of people really raises questions."